About our company
Who we are
Fantel loves helping businesses get online.
We do that by provisioning you access to the internet using various access methods. You don’t need to know the details (unless you want to), we will take care of the rest and make things running in no time.
We manage, operate and offer services such as: VoIP, NBN, Web and Email Hosting.
- Internet Connectivity – NBN, Fast Fibre, ADSL.
- Telephony – VoIP, Desk Phones and Cordless Phones.
- Web & Email Hosting – customised to suit your needs.
Basic and Super Fast
VoIP & Telephony
Voice over IP or
Webhosting & Emails
Web Hosting & Email Service. Including Domain Names.
That run from the exchange to your premise.
Branding & Rebranding
Let us help you revamp your brand online.
Marketing? no biggie, let us take care of it.
“There are no secrets to success. It is the result of preparation, hard work, and learning from failure.”
Why work with us
With 26+ years of experience
We’re tapped into the heart beat of the Information Tech Industry
We understand what the modern business needs to operate effectively and efficiently. With over 26 years of technical experience we know how this can be achieved.
We’re able to bring together storage, networking and data protection systems
through our hyper-converged infrastructure that can handle, maintain and meet the demands of your requirements and workload.
Our modern equipments:
- 40 Gigabit backbone
- Sun Oracle servers
- ARISTA switches
- Dell switches
Where we’ve been and what we’ve done.
Throughout the years, Fantel has acquired multiple Internet companies and sometimes their team members.
The individual members of our team come from various experiences and backgrounds. From high-end enterprise information systems architecture to cyber security to customer service. Even though their backgrounds, experiences and expertises are very different, they all come together synergistically.
Everyone here at Fantel has the same mission, to create for you a dependable network infrastructure and information system that allows your business to operate smoothly and efficiently.
These guys are absolutely amazing. I needed to switch my domain over to a new platform and didn’t really know how to go about it. I was recommended to Fantel and once I placed my call into them, they handled the whole process for me and had my domain site up and working within 24 hours. It was such a smooth transition.Claire Gordon – regular customer
I have been with Fantel since it was recommended to me by the technician who set up my very first email account for my home computer almost 30 years ago. Since then, Fantel has kept me up to date, through dial-up to wifi. They now also supply my NBN and home landline (since I dispensed with Telstra). I cannot recommend Fantel highly enough. A great reliable company.Colleen Henry – regular customer
Fantel’s customer service is top of the line, the friendly staff helped me set up the systems for my business both fast and with maximum quality. Extremely professional team who takes care of their customers, could not be happier with the services they provide.Chris Stomatolis – regular customer
Very grateful to have found Fantel to provide our phone and internet services. Previous two providers couldn’t diagnose our dropouts or poor call quality (even got us to install new phone lines to no avail), messed up our VoIP phone interface programming and even blamed us for their PBX systems failing and poor configurations. All this was resolved and fixed by Fantel in a speedy and professional manner. Highly recommended due to their great technical knowledge and customer service provided by staff.Phearin Ban – regular customer
“If you really look closely, most overnight successes took a long time.”
Our Operations Director at the helm since 1993 is a seasoned professional with a versatile skill set that truly sets him apart. Beyond expertly managing our physical servers, he showcases his proficiency in PHP by personally coding our CRM, ensuring it aligns seamlessly with our operational needs. His hands-on approach extends far beyond server management, as he handles a spectrum of responsibilities ranging from customer service all the way to provisioning.
Our Sales Director, as well as VoIP expert, is an integral part of our team since 1993, truly a sales genius and a creative problem solver. With an unparalleled ability to understand customer needs and devise tailored solutions for both clients and the business, he consistently ensures customer satisfaction. His creativity extends beyond sales strategy, as he excels in crafting efficient plans that our team executes seamlessly to achieve desired outcomes from customers.
Compliance and Accounts Manager
Our Compliance and Accounts Manager plays a pivotal role since joining, managing key aspects crucial to our operations. With a focus on compliance, he ensures our team is well-versed in industry regulations through hands-on training programs. In addition to handling billing and accounts, his expertise shines in providing top-notch customer service, particularly in VoIP, nbn and web-hosting services.
Our Windows OS Specialist is a dedicated professional committed to providing exceptional one-on-one customer service. With a vast in-depth understanding of the Windows operating systems, they excel in troubleshooting and finding effective solutions for any Windows-related issue our customers may encounter.
Customer Service Specialist
Our Customer Service Specialist skillfully manages a diverse range of responsibilities. From providing expert VoIP and nbn support to addressing accounts, billing, web-hosting and provisioning matters, he excels in delivering top-notch customer service across multiple domains.