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Login
  • About
    • About us
    • Our Staff
    • Gallery
  • Internet and VoIP
    • NBN® Plans
    • Enterprise
    • VoIP (Voice over IP provider)
  • Services and Hardware
    • Hosting / Email
    • Telephone Line
    • D-Link DSL-X1852E
  • Consulting
    • Router Configuration
    • Linux Support Order Form
    • Microsoft Support
    • Network Design/Windows Server
    • Computer Network Integrity Report
    • Network Health Check
  • Support
    • FAQ’s
    • RustDesk Win
    • RustDesk Mac x86
    • RustDesk Mac ARM64
    • Anydesk
    • D-Link DVA-2800 v2.30 Firmware
    • MicroSIP 3.21.4
  • Contact

VoIP Fault Report Form

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VoIP Fault Report Form

Please keep in mind this form is for VoIP services only. If your fault is with PSTN or ISDN services please do not use this form.
What is your email?
What is your Fantel Account number?
What would be the best number to contact you on?
Please specify which phone number is having the issue
Please give a rough estimate of how long the service has been having this issue.
Please provide the name of your internet provider (Telstra, Optus, Etc…)
Your username to login to your SIP
What VoIP platform are you using?
Please provide what VoIP platform you are using (Fantel, ATU, Etc…)
What type of SIP client are you using? (Soft or Hard Phone)
What software and version number of the software are you using?
What is the model of your phone and the version of the firmware it is running?
Where is your SIP Client Located (Australia, Philippines, Etc…)
What has happened to your service that was not happening before ( Cutting out, Static, Etc…)
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Contact info
We would love to hear from you. Getting in touch with us is easy, here are your options.
  • Phone number
    +61 2 8332 3030
  • Email
    support@fantel.com.au
  • Address
    Freedom Taxation Building
    1 Ransley Street,
    Penrith NSW 2750
    Australia

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